Privacy Policy

Our Commitment to Your Privacy

At PrimeTime Vallejo Roofs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. We only collect information necessary to provide you with excellent roofing services.

Information We Collect

When you contact us or request services, we collect information that helps us serve you better. This may include:

• Your name, phone number, and email address
• Your property address and details about your roofing needs
• Information about your roof, including photos and measurements
• Payment information when you hire us for services
• Communication records, including emails and phone calls
• Website usage information, such as pages visited and time spent on our site

We collect this information directly from you when you fill out forms, call us, email us, or interact with our website. We do not buy or obtain your information from third-party data brokers.

How We Use Your Information

We use your information to provide roofing services and communicate with you effectively. Specifically, we use your information to:

• Schedule appointments and provide service estimates
• Perform the roofing services you request
• Send you invoices and process payments
• Answer your questions and respond to your requests
• Send you important updates about your service
• Improve our services and website experience
• Send you occasional information about our services (you can opt out anytime)

We do not sell your personal information to anyone. We do not use your information for purposes other than providing roofing services and legitimate business operations.

Sharing Your Information

We keep your information private and only share it when necessary to serve you. We may share your information with:

• Service providers who help us run our business (like payment processors or scheduling tools)
• Insurance companies when processing warranty or insurance claims
• Suppliers or manufacturers when needed for your specific project
• Legal authorities if required by law or to protect our rights

Any third parties we work with are required to keep your information confidential and use it only for the specific purpose we share it for. We do not allow them to use your information for their own marketing purposes.

Cookies and Website Technology

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help our website remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling them may limit some website features.

We may use analytics tools to understand how visitors use our website. This helps us improve our site and make it more useful for you. This information is collected in a way that does not directly identify you personally.

How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure communication methods, limiting access to your information to employees who need it, and following industry best practices for data security.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use caution when sharing sensitive information online.

How Long We Keep Your Information

We keep your information for as long as necessary to provide services and fulfill the purposes described in this policy. For example, we retain service records for warranty purposes and financial records for tax and legal requirements. When information is no longer needed, we securely delete or destroy it.

Your Privacy Rights

You have rights regarding your personal information. You can:

• Request to see what information we have about you
• Ask us to correct inaccurate information
• Request that we delete your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Ask questions about how we use your information

To exercise these rights or ask questions about your information, please contact us using the information below.

Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. Significant changes will be communicated to you through email or a notice on our website.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your information, please reach out to us:

PrimeTime Vallejo Roofs
301 Pennsylvania St # 107
Vallejo, CA 94590
Phone: (707) 917-3012
Email: hello@vallejoroofingco.com

We will respond to your privacy-related questions and requests promptly.